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    FAQs

    Where can I find the best rates?

    The best rates available on the internet can be found at https://sydney.frasershospitality.com. Don't forget to check out https://sydney.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.sydney@frasershospitality.com or +612 8823 8888.

    Facilities and Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Sydney features an indoor pool, gym, sauna, spa, breakfast restaurant, room service, Wi-Fi throughout the property, newspaper, bottled water on request, conferencing facilities and more. For a full list of services and facilities, please visit https://sydney.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a fully-equipped gym for our in-house guest.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 3.00pm. 

    What is the check-out time?

    Check-out time is 11.00am.

    What time is breakfast served?

    Breakfast is served from 6.00am to 10.30am on weekdays and from 7.00am to 11.00am on weekends.

    What is the cost of breakfast?

    Breakfast is available for adults at AUD 33.00 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    Daily breakfast is available at at level 10 of the property. The well-equipped kitchen (or kitchenette for Studio Apartments) also provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges.
    There is also a washer/dryer in the room (excluding Studio Apartments) for your convenience.
    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    Single, Queen and King beds are provided subject to availability and room configurations.

    Should you require more information, please feel free to contact us at sales.sydney@frasershospitality.com or +612 8823 8888.

    Are baby cots and extra beds available?

    Yes, baby cots are subject to availability. Extra beds are also subject to availability at AUD 65.00 per night.
    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided.

    Are the residences disabled-friendly?

    Yes, some of our One Bedroom Deluxe Apartments are wheelchair accessible and feature wheelchair facilities in-room.

    Is on-site parking available and what is the cost?

    On-site parking is available at AUD 55.00 per 24 hours. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach our  Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at varying charges based on service provider and distance. Please feel free to approach our Front Desk for more details.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    There are various transport options within walking distance of Fraser Suites Sydney.
    Town Hall station is 2 minutes walk, a bus stop is directly behind our hotel.
    A taxi from the airport to Fraser Suites Sydney will cost about $40.
    A train from the airport will take approximately 20 minutes and will cost $16.50. Alternatively a shuttle bus or private car can be arranged for you.

    Are there any recommended attractions in Sydney?

    Sydney is a vibrant city. Some of the attractions include Sydney Opera House, Sydney Harbour Bridge climb, Darling Harbour, Zoo, Bondi Beach, Blue Mountains and more. For more recommendations, please feel free to approach our Front Desk.

    Where is the closest bank, ATM and exchange office located?

    There is a variety of Banks and ATMs within 5 minutes walking distance.
    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    To avoid incurring cancellation charges, cancellation requests must be received 24 hours prior to arrival.

    Should you require more information, please feel free to contact us at sales.sydney@frasershospitality.com or +612 8823 8888.

    What is the maximum number of guests allowed in each residence type?

    For Studio Apartments, the maximum occupancy is 2.
    For One-Bedroom Apartments, the maximum occupancy is 2.
    For Two-Bedroom Apartments, the maximum occupancy is 5.

    Should you require more information, please feel free to contact us at sales.sydney@frasershospitality.com or +612 8823 8888.

    Are pets allowed?

    Unfortunately, pets are not allowed at Fraser Suites Sydney.